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Obviously, nothing beats a close inspection of the object when it comes to assessment of treatment and estimating the costs involved.
However, we can often give a very broad idea from a good-quality digital photograph, or series of photographs, which show the damage in detail. From this we may be able to give a basic opinion as to whether the object is restorable.
You can email these to us and we will reply as soon as possible. This service is free.
To give a more detailed and accurate assessment, including any estimate of cost, we must thoroughly inspect the object and may need to carry out some investigative testing to assess the extent of the restoration required, the materials which may be needed and the timescale involved. This process may take several days in some cases, but is essential in order to produce a treatment plan and written estimate.
This initial process costs £30.00 per object, which is payable when the object is left with us. The amount is deductable from any further treatment charges, or indeed may cover all of the cost if the restoration is very minor - e.g a small chip or crack etc.
We do not give fixed quotes for treatments, as occasionally the process of preparing the object for restoration may reveal previously hidden problems which can raise the final cost. However, in this case, if the costs are likely to rise more than 10% above the original estimate, we will inform you and you can decide if you wish us to proceed, halt the treatment or arrange for staged treatment and payments.
We will never present you with an unexpected amount to pay.
Collection and Delivery
Generally clients are themselves responsible for delivery and collection of their items to our Studio, for both assessment and treatment. However, we can arrange to collect and deliver items countrywide for a small charge, dependant on location. Please contact us for details.